Network Technician


As a Network Technician, you are responsible for providing primary support for all network-related technical issues and secondary support for all other issues reported by our customer base. You are expected to independently solve most issues you face with minimal supervision and escalate remaining issues to a higher level only when necessary. You must be highly skilled in resolving issues remotely, interacting positively with customers on the phone, and you must exhibit strong written communication skills. As field-based support is required, a high level of professionalism and presentation is important as well.

Primary Responsibilities
Answer, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, software, networking, telephony, and other computer related technologies

  • Set up and install new network equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software

  • Configure network and internet related technologies, including LAN, WAN, Wireless, DHCP, DNS,VPN, vLAN, Routing, and Firewalls

  • Participate in network implementations, including design, installation, and configuration of network equipment and technologies.

  • Resolve the majority of technical issues without additional assistance

  • Manage customer expectations through proper communication

  • Provide proper follow-through to ensure issues are resolved to satisfaction

  • Provide technical oversight to junior team members

  • Provide assistance to senior team members when necessary

  • Document and update installation, configuration, deployment and maintenance procedures

  • Provide after-hours on-call emergency support as needed

  • Adhere to standardized workflow and processes

  • Participate in special projects as assigned by management

  • Able to move PC equipment (monitors, printers, laptops, etc) as required to complete assigned installation and troubleshooting tasks

Experience

5+ years of hands-on technical experience implementing, configuring and/or troubleshooting complex networking environments, including Cisco, HP, and WatchGuard.

Certifications

A+, Network+, Security+ or equivalent

CCNA, CCNP or equivalent